Using forensically sound methodology and a dynamic approach to incident management we manage an incident in its entirety, from technical analysis of a breach through to assisting legal counsel in the preparation of incident reports.
We understand that communication is key and our team is comfortable operating alongside senior management to provide clear and factual analysis and briefings to inform the important business decisions that need to be made, at every phase of the incident.
We follow our in house incident response plan, which has been developed during the course of our work on high profile cyber incidents and has been certified by the UK Government.
During an incident our priorities are:
Communication – Establishing a secure channel of communication with the client to make sure that all correspondence is secure until the cause of the incident is established.
Identification – Quickly establishing the origin of the incident and cutting off any unauthorised access.
Preservation – Making sure all evidence is forensically preserved for use in any future claims or proceedings.
Analysis – Establishing how the incident occurred allowing a comprehensive risk assessment to be made on the extent of the incident.
Recommendation – Advising on steps that can be taken to prevent an incident happening again.
When an incident occurs deciding who to turn to can introduce unnecessary problems at a time when the response is counted in minutes and hours - not days. Removing this critical delay at the outset of an incident is a core part of our retained Incident Response Service, giving you peace of mind that, should the worst happen, you know you have the experts to turn to quickly.
We make sure that we engage with each client on our response retainer before an incident occurs, to learn how the business operates and become familiar with its technology. This helps us respond from a position of knowledge so our team can address the incident without needing to undertake a detailed discovery process - responding at speed with no unnecessary delays.